Refund policy
Return Policy
At PTO SKI & SNOWBOARD Center, we aim to ensure that you're completely satisfied with your purchase. If your new and unused item doesn’t meet your expectations, you can return it within 14 days for a full refund (excluding any shipping costs). Please submit your return as promptly as possible.
Return Options
Within the United States
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Ship Your Return
- You can request a return label from us for a small fee, which is typically the most cost-effective method.
- You can also ship the item using your preferred carrier. Make sure to keep your tracking number until the return is confirmed.
- Please include the product's original packaging and any related materials.
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In-Store Return (Free!)
Items purchased online, over the phone, or in-store can be returned at any of our store locations during regular business hours. Simply bring the item and proof of purchase. Freight items cannot be returned in-store.
International Returns
- For purchases made outside the U.S., the customer is responsible for return shipping. Please ensure that the item is returned in its original condition and carefully packaged.
Exchange Policy
If you need a different size, color, or style, please submit a return and place a new order. This ensures the fastest delivery of your new item and avoids stock issues. Refunds will be processed as soon as we receive your return.
Refund Policy
Refunds will be processed to the original payment method. If the original method is no longer valid, a PTO SKI & SNOWBOARD Center gift card will be issued.
Additional Information
- All returned items must be in new condition with original tags, packaging, and accessories.
- Returns may be refused if the items arrive damaged or used.
- It typically takes 3-5 business days to process refunds, though times may vary during holidays.
If you have any questions or need assistance, feel free to contact us.
